Cancellation & Refunds Policy

Subscriptions are non-cancellable from the app interface. If you wish to discontinue, you may simply not renew at the next billing date. In exceptional cases, contact support.

• In-app cancellation is disabled to prevent accidental loss of access
• You can request discontinuation via support before renewal
• Upon approved manual cancellation, access is downgraded immediately to Free
• Your data remains accessible on the Free plan

Once a refund is approved:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing may take additional 5-10 business days
• You will receive an email confirmation when refund is initiated

The following items are non-refundable:

• Subscription renewals (after 7 days)
• One-time downloads after successful completion
• AI credits that have been consumed
• Partial month/year subscriptions (except within 7-day guarantee)

To request a refund:

1. Email us at support@jd2cv.uk
2. Include your account email and order ID
3. Explain the reason for refund request
4. Wait for confirmation (usually within 24-48 hours)

We will review your request and respond as quickly as possible.