Get in Touch
Have questions about our AI-powered resume builder? We're here to help you create the perfect resume for your career.
Send us a Message
Contact Information
Email Us
support@jd2cv.uk
We'll respond within 24 hours
Frequently Asked Questions
How long does it take to create a resume?
With our AI-powered platform, you can create a professional resume in under 10 minutes.
Is my data secure?
Yes, all your data is encrypted and stored securely with enterprise-grade security measures.
Can I download my resume as PDF?
Absolutely! All resumes are generated as high-quality PDF files ready for printing or digital submission.
Quick Response Time
We typically respond to all inquiries within 24 hours during business days. For urgent matters, please include "URGENT" in your subject line.
How we can help (and what to include in your message)
Contacting support is fastest when we can reproduce the issue or understand your goal. If you're writing in for help with a resume or cover letter, include the target role and 2–3 bullet points you're trying to improve. If you're reporting a bug, include your device type (mobile/desktop), browser, and the steps that trigger the problem.
Common reasons people contact us
- Export or download issues: PDF generation, formatting shifts, print output
- Template questions: which layout is best for ATS, how to reorder sections
- Billing questions: subscription status, invoices, payment method issues
- Account access: sign-in problems or switching email accounts
- Feedback: feature requests, missing sections, template improvements
Before you message: quick self-check
- Try refreshing the page once (some issues come from a stale session).
- If you're on mobile, try again on desktop for exporting PDFs.
- If your resume looks scrambled when copied into plain text, choose a simpler template. Use the ATS resume checklist to verify structure.
Helpful internal links
- Career guides (ATS, summaries, cover letters)
- Resume templates
- Cover letter generator + guide
- Pricing
- Privacy policy
Partnerships & business inquiries
For partnerships, collaborations, or academic programs, use the subject line "Partnership" and include your organization name, your goal, and a timeline. We'll reply with next steps.